Shipping & Returns

Request a return:

In order for your return to meet the requirements for a refund, you must read and agree to the following. We will then issue to you an RMA number that must be displayed clearly on all packages being returned. I understand that I am responsible for shipping charges to me and shipping charges back to Gas Fire Distributors. I understand that even if I was not charged for shipping originally, shipping did have some cost, and that cost is non-refundable. I understand that the product(s) I am returning must be in the original packaging, and must arrive to Gas Fire Distributors in an unused and resalable condition. I understand that I must package the item (s) with my RMA number clearly displayed on all boxes. I understand the guidelines for returning merchandise, I agree to package my shipments in accordance to these guidelines. I have read and understand the shipping and packaging guide for goods that are being returned (if you are returning items via freight), I agree to package my shipments in accordance to these guidelines. I understand that a customer service representative from Gas Fire Distributors will contact me to further discuss my return request. Please call us at 800-243-7422 to discuss your return.



Item Info and Pricing:

Gas Fire Distributors reserves the right to change item pricing or information at any time. If the price of an item is lowered after a purchase is made, Gas Fire Distributors will not refund the difference to the customer.



Our in-stock orders will likely take about 7-14 business days to reach a customer. Any "Special Orders" will take approximately 4-6 weeks. We do not ship to APO/FPO. All large shipments, unless specifically denoted, are curb-side shipments, which means that the freight carrier will deliver your shipment to your driveway only. All larger shipments, shipped via freight carrier, will require a signature at the time of delivery. If you authorize the shipping company to leave the delivery without a signature, Gas Fire Distributors cannot be held responsible for damages that may occur during delivery. It is the customer's responsibility to inform us of any problems with this type of delivery at the time of delivery. Gas Fire Distributors is not responsible for shipping costs on merchandise not delivered due to a shipping company's inability to deliver to a particular location. Certain circumstances may include but are not limited to: narrow or winding roads, dirt or gravel roads, and vacant establishments. In home delivery is neither implied nor offered without additional charges and is not necessarily available even if the customer is willing to pay more for it. Alaska, Hawaii, Canada and remote or hard-to-reach areas may incur additional shipping fees. This applies to Free Shipping and regular shipping orders. If this is the case with your order, a customer service representative will contact you promptly to notify you of the additional charges.    If you order via the phone, you will be notified of the extra shipping before you place your order. If you order online, a customer service representative will contact you shortly after your order is placed with the additional shipping charges (before the item is shipped). The customer is responsible for all duties and tariffs on these type of shipments. The customer is responsible for all duties and tariffs on products shipped outside the USA. If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies. We use UPS and or USPS for smaller items, and larger items go freight. We reserve the right to choose which freight company carries your shipment. We do not, however, control the shipping companies (freight, UPS, etc.). Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a delivery happen on a certain day, and we can only approximate delivery times. If, upon inspection of a shipment, the product itself is visibly damaged, call us while the driver is still there! Please open the package upon receipt, before the driver leaves if possible, and inspect for damages. If you discover damage upon opening the box, call us right away! This way, we have proof that the item was damaged by the shipping company and not by the customer. Doing these things will expedite receipt of a replacement product on your end, and reimbursement from the shipping company on our end. If you live in a large metropolitan area, difficulty in shipping may increase shipping prices. We will notify you before any additional charges are made if this is the case. If you do not inspect your shipment for damages right away, we cannot be held responsible for the damages later.


Product Exchanges or Returns:

In order for a return to be covered by Gas Fire Distributors items must be: 

Returned in it's original packaging as shipped Attached with the original receipt  Product CANNOT be used Customer must obtain a valid RMA before sending the return, please contact us Product cannot have been purchased as a discounted item where purchase price has been reduced due to damage or use On any return, the customer is responsible for all shipping charges, including any costs incurred in getting the product both to and from the customer, regardless of whether shipping was originally charged or not. If we sold or shipped you the wrong item, we will ship the correct item at no additional cost to the customer. All returns require previous communication with Gas Fire Distributors and a valid RMA (Return Merchandise Authorization) number. Please do not simply ship items back. Items must be returned prepaid in resalable condition with all documentation, hoses, etc. Contact us to schedule a return and check back with us several days after you have shipped it.  All canceled orders or returns for credit because of customer remorse or the ordering of incorrect parts, will incur a 25% restocking charge.  All "Special orders" are not refundable, all sales are final on these types of orders. If an item is damaged upon arrival, or if we sent the wrong item, we will pay for the return shipping and we will get the correct item to you at no extra cost. Customer must notify us within (3) days of receipt of any shipping damages. Customer is responsible for any damage to the product when shipping back to us. Please call us 800-243-7422 to report this issue and we will gladly help you.